Hitcase Frequently Asked Questions

Below are the most frequently asked questions about Hitcase™, Hitcase Pro™, and Hitcase Pro+

  1. How waterproof is Hitcase?
  2. What height can the Hitcase safely drop from?
  3. How does Hitcase stack up against other action cameras on the market?
  4. How much wider is the field of view?
  5. What do I need to mount it to my bike, car or snowboard?
  6. Can I unlock my iPhone 5s with Touch ID using Hitcase?
  7. How much are import/duty fees for shipping outside of Canada and USA (international shipping)?
  8. What about warranties and returns?

Watch our Quick Start Video. The video explains all of the features of Hitcase.

You can contact us from the following page: Contact Us

Ask a question or join the discussion here: Ask a Question

Hitcase Frequently Asked Questions & Answers

How waterproof is Hitcase?

Hitcase is rated IP68, as defined in International Standard IEC 60529, and is the most rigorous classification. This rating means that Hitcase offers complete dust protection and is suitable for continuous immersion in water at a depth of up to 10 meters (33 feet) for up to 30 minutes.

What height can the Hitcase safely drop from?

Hitcase meets and exceeds Military Standard 810F-516 which describes what is called functional drop. It covers the requirements for rough service environments the military frequently encounters. While we don’t recommend you go dropping your iPhone, we will say that our Chief Everything Officer (CEO) Brooks has dropped his iPhone in a Hitcase at least 100 times from more than 5 ft (no really, he used his own phone for testing) and he’s still using it. Hitcase is designed to absorb the shock of the fall, in some situations a latch can pop loose, but your iPhone will be A-OK.

How does Hitcase stack up against other action cameras on the market?

Better! That's what we think anyway, but we think you should be the judge. While Hitcase is much more than just a POV camera, we think it stands up well against purpose specific devices. The iPhone has an amazing camera and software, and Hitcase Pro has some wicked Pro optics. You're solid.

How much wider is the field of view?

Using the Free Vidometer™ App with Hitcase PRO+ for iPhone 5/5S, you will get 3X the standard field of view (FOV). Click here to see an example. When using Hitcase Pro for iPhone 4, you'll get about 2X the normal FOV. We wanted to balance both the Video aspects by giving both verions of the Hitcase Pro a much wider overall FOV, but also the Photo side of things because we take lots of pictures too! Going much wider, i.e. using a fisheye optic would make our photos look pretty squirrelly, so we went with the balanced approach. Note: iPhone 4 cannot take advantage of the Vidometer enhanced FOV, but still kicks butt in about 742 other ways, so no worries.

What do I need to mount it to my bike, car or snowboard?

Hitcase has a wide family of Railslide easy to use attachments that can attach to flat or curved surfaces as well as special mounts for tubular locations like handlebars and roll cages.

The MotoR Mount or TubulR Mount is perfect for bikes, the StickR mount can be used for boards or helmets and the SuckR can be suctioned onto car hoods or boats.

Hitcase snaps in and out of the mounts in seconds. See the whole Railslide selection here.

Can I unlock my iPhone 5s with Touch ID using Hitcase?

Your normal iPhone PIN code will still unlock your phone. Just swipe to the left.

How much are import/duty fees for shipping outside of Canada and USA (international shipping)?

You can get an estimate on import tax and duty for delivery in your country here.

What about warranties and returns?

If you run into a problem with your Hitcase your next call should be us. We want you to have a great relationship with your Hitcase and will go above and beyond to make that happen. We don’t buy new iPhones though, so stay sharp out there! Check out our detailed Warranty information here.

If you are unhappy with your Hitcase it's likely your Hitcase is also unhappy and we’re not happy with either of those scenarios. If it’s within 30 days of your purchase and you bought it from Hitcase.com then give us a call to arrange the return, and get needed info from us. If you bought from a retailer, kindly get in touch with them and they'll arrange things. You can read our Return Policy here.

David
14 days ago
Hitcase just arrived with a lanyard. How/where to attach?
Hitcase
David
12 days ago
Hi David! The lanyard is on the top left of the Hitcase. There is a hole that the lanyard goes through.
Jojo
15 days ago
Well I was disappointed as a 5th Gen IPod user that this case wouldn't accommodate such IPod ! Come on guys. My motorcycle is waiting!
Hans
18 days ago
Is the Hitcase prepares for an everyday use or would you recommend to use it just when extreme conditions require it?
Hitcase
Hans
16 days ago
Currently the Hitcase is not designed as an everyday case and is more designed for use in special conditions. Are design team is currently working on more day-to-day cases at the moment.
Shachihoko
18 days ago
Is there's any instruction on how to remove the wide len?? I don't want to force it and just to be sure if I'm doing it right.
Hitcase
Shachihoko
16 days ago
The lens on the Hitcase Pro/5 is not removable. The new Hitcase Pro Plus will have changeable lenses and is being released soon!
Bananananananana
19 days ago
Can I still listen to the speakers normally
Hitcase
Bananananananana

16 days ago
Hi! Yes the speakers from your iPhone will work in the Hitcase. The ShockSeal has a special diaphragm that allows sounds to travel through.
Noah s
20 days ago
Can i use a hitcase with my ipod 5? I have lifeproof but its so hard to get out of the case and i have no more screens left.
Hitcase
Noah s
16 days ago
Hi Noah! The Hitcase is designed for the iPhone but there is a possibility of a future iPod Hitcase. The link provided is for our subscription page and this will give you the best updates about Hitcase. http://www.hitcase.com/vip-sub...
Hunter
20 days ago
Can I normally listen to music underwater without headphones
Hitcase
Hunter
16 days ago
Hey Hunter! You are able to play music underwater with the Hitcase.
Chris Misdea
20 days ago
I'm curious as to if you guys are working on a hitcase design for the up coming iPhone6???
Hitcase
Chris Misdea
16 days ago
Hi Chris! We plan to start working on a Hitcase as soon as Apple releases the iPhone 6. To receive updates on new products and promotion subscribe to the link provided. http://www.hitcase.com/vip-sub...
slater
25 days ago
is it ok to mount on a surfboard? has it been tested?
Hitcase
slater
16 days ago
Hey Slater! Yes you are able to mount a Hitcase to a surfboard using the Hitcase StickR mount. http://store.hitcase.com/water...
ÆbleCore
a month ago
Can you use Siri to start/stop recording and take photographs for example whilst skiing with the hitcase mounted on a helmet?
Hitcase
ÆbleCore
a month ago
Hey there!Great question! While you can ask Siri to open the camera/recording app, she will not start and stop, as you will need to hit the button.
Missy
a month ago
Gopro has a vented helmet strap mount. Is this compatible with my hitcase?
Hitcase
Missy
a month ago
Hi Missy!While your Hitcase is compatible with any GoPro mount, it may be a bit heavy for a strap. As well, the vibration may be higher. We suggest using a Adhesive mount or a head strap mount that fits around your whole head.
Redone
a month ago
Is the hitcase pro compatible with iPhone 5s and also gopro mounts?Thanks!
Hitcase
Redone
a month ago
Hey!Hitcase Pro is compatible with 5s, and is also compatible with all GoPro mounts!
Nach
a month ago
Hi there,Is it possible to attach the hitcase to a pole, just like a GoPro? If so, what mounts do I need for that? Are they included?
Hitcase
Nach
a month ago
Hi Nach!Depending on which pole, you may need a Tripod Mount adapter, which is included with a purchase of Hitcase or Hitcase Pro!
Melissa
2 months ago
Is the hitcase for the iphone 5/5s compatible with the iphone 5c?
Hitcase
Melissa
a month ago
Hi Melissa!the iPhone 5c will be compatible with the Hitcase Adventure that will be available in 3-5 weeks!
Lucy
2 months ago
Just got a hit case today! Can't wait to take this out on a horse adventure ….
Hitcase
Lucy
a month ago
Hi Lucy!Awesome! Glad to hear it! Don't forget to #hitcase on your photos for a chance to be featured on our Instagram page!
Robbostate
2 months ago
Si The screen resistent?
Hitcase
Robbostate
a month ago
Hey there!If you mean shock resistant, yes! However, if you smack the ShcokSeal (with phone inside) hard enough, the screen may break.
adar
2 months ago
Hello, my name is Adar I wanted to ask why you are not making appropriate protective iPhone 5c
Hitcase
adar
a month ago
Hi Adar!We will be coming out with the Hitcase Adventure which is compatible with the iPhone 5c! Stay tuned!
hypolite
2 months ago
I can't use the screen once underwater.. can you explain it to me?
Hitcase
hypolite
2 months ago
Hi there!As every foot of water you submerge your phone into, its about a foot of weight sitting on the screen. You will be able to use the volume buttons to start and stop recording/taking pictures.
Alexander
2 months ago
Can you use the touch screen underwater?
Hitcase
Alexander
2 months ago
Hey Alexander,While under water you will have limited availability, so you can use your volume buttons to start and stop recording. Contact us at contact@hitcase.com if you need any more help!
Outdoors
3 months ago
Does Hitcase float?
Hitcase
Outdoors
3 months ago
Hey there!Hitcase doesn't float! Not to worry, we have created an accessory called the FloatR! It acts as a floatation lanyard device! http://store.hitcase.com/float...
Vic
3 months ago
what happens to the flash of the Iphone while inside the hitcase?
Hitcase
Vic
3 months ago
Hey Vic!We don't recommend you use the Flash while your Hitcase is in use. You'll get a glare on the photo, which won't look very good.
Dean
3 months ago
so theres no holes to plug a charger in because its waterproof what about life proof cases they have a charging door you simply flip open and plug ini really like your case and would buy one right now if i had a way to plug in and charge without removing it from the case
Hitcase
Dean
3 months ago
Hey Dean,We don't supply a charging port, as our case is 33 feet water proof. We didn't want to keep putting holes in the diaphragm, so we left out that feature. Our case takes 3 seconds to open though!
Joshua Waller
4 months ago
my lens keeps getting foggy, is there anyway to fix it?
Hitcase
Joshua Waller
3 months ago
Hey Joshua,It sounds like you may have some condensation in the lens! You can simply pop your case (opened up) in a bag of rice. The rice will absorb any condensation you have in the lens!
WhiteHeartGirl
4 months ago
I upgraded to an iPhone 5c and still have my Hitcase for the 4s. I could take it to my local thrift shop, but no guarantee that it won't end up in the garbage anyway. I don't want it to just end up in a landfill. Is there a recycle program?
Hitcase
WhiteHeartGirl
3 months ago
Hey there,We don't have a program like that at this time. However, that is a great suggestion! I have passed that suggestion along!
Christopher Stokes
4 months ago
my iphone 5s doesn't close in my hit case
Hitcase
Christopher Stokes
3 months ago
Hi Christopher!I am sorry to hear you are having problems! Please contact us at contact@hitcase.com to help you out further!
Bobby Baxter
4 months ago
Hi .. I bought the HitCase with my buddy for skiing and we're very pleased with the results. Quick question .. is there a faster / easier way to get the many movies we took onto a laptop / PC rather than having to save each one to the camera roll first?
Jonesy
5 months ago
Will a iPod touch 5th gen fit in the case
alif
5 months ago
hi hitcase, one more thing i would like to ask you about Hitcase Tripod TiltR Mount, when i use this on my Go pole reach/ monopod hand held, my hitcase pro unstable several time even though i lock it strongly (between hitcase mount and go pole mount), why this happen? is it because the case is heavy or ??? any suggestion to share on how to solve this problem, thanks in advanced.
Hitcase
alif
5 months ago
Hi Alif!It sounds like the nut and thumb screw may not be holding the mount in place. Contact us at store@hitcase.com for more help!
alif
Hitcase
5 months ago
ok thanks
Andy
5 months ago
Does the speaker phone and mic work through the case?
Hitcase
Andy
5 months ago
Hey Andy!Both the speaker and the mic's work while using the Hitcase.
JR
5 months ago
Hi, does it works on Iphone 5C?
Hitcase
JR
5 months ago
Hey JR,We will be coming out with a new and improved Hitcase for the iPhone 5c users next month! Stay tuned!
César Romero Noriega
5 months ago
Hi does the flash still works with the case on?
Hitcase
César Romero Noriega
5 months ago
Hi Cesar,The flash is covered by the lens, so you wont be able to use the flash while using the Hitcase.
alif
5 months ago
hi, i just bought this hitcase, can i install my iphone in it with my screen protector?? or i have to take off my screen protector first before install my iphone in it? thanks
Hitcase
alif
5 months ago
Hey Alif,You can use the screen protector with your Hitcase, however it may reduce sensitivity to the touch screen.
alif
Hitcase
5 months ago
thanks bro!
Gianni
5 months ago
Does touch ID work with it? Because I need that compatibility for my autistic children when they use the iphone for educational use.
Hitcase
Gianni
5 months ago
Hi Gianni,Unfortunately most screen protectors are not compatible with the Touch ID sensor, including ours.
Parker
6 months ago
Is there any cases coming out with Iphone 5c compatability?
Hitcase
Parker
5 months ago
Hi Parker,We have a new Hitcase coming out, that is compatible with the iPhone 5c. The case is called the Adventure case, check our website for more information!
Mitch Beutels
6 months ago
Hi, I just got my Hitcase pro 4, thing is, when I put my Iphone in and close the Hitcase, my on/off button seems to jam. What can I do about this?
Hitcase
Mitch Beutels
5 months ago
Hi Mitch!I am sorry to hear that! Contact store@hitcase.com and the customer care rep will be able to get you sorted!
alan
6 months ago
Really think there should be something like this for android phones like my note 3 or I pod
Hitcase
alan
5 months ago
Hi Alan.While we love all forms of technology, its quite pricey making a mold for every new Android that comes out. Apple Phones tend to (with small tweaks) stay the same size and width.
Christi
6 months ago
Hi. I have a problem closing the case
Dave
6 months ago
Can you purchase a Hitcase without the extended camera lens? If not, is there a plug to seal off the opening for the lens?
Hitcase
Dave
6 months ago
Hi Dave,We have a Flat Back Panel case for iPhone 5/5s and another coming out in March for the iPhone 5c called the Adventure Case. You can find it on our website!
Frank
6 months ago
HI, I managed to crack the lens on my hitcase pro 4/4s. In the threads below it says you can remove the lens but I can't find how. I also can not find a replacement lens on the site. Am I out of luck or is there hope?
Hitcase
Frank
6 months ago
Hi Frank!You cannot remove your lens on the Pro Version, however we have replacement back panels (including wide angle len) for sale on our web site!
Frank
Hitcase
6 months ago
Thanks for the answer! The replacements section only shows a backpanel for the iphone 5 case. I need one for the 4/4S. Is that available as well?
AJ
6 months ago
So there is a macro lens on the hitcase? Are there going to be other lenses that will be made to fit the hit case? Like fish eye lenses, or telephoto lenses? I'm more of photographer, so I probably won't be taking my hit case to record myself biking. If I buy this product, I want it to be able to attach other lenses, mainly just a fish eye lense, and a foot telephoto lens. I'm already leaning toward hit case because all of the other companies producing camera lenses make their lenses compatible with their terrible cases. By terrible, I mean there is little protection against even a simple fall. So, I applaud you for making a case for the camera lens that will keep my iphone safe.
Hitcase
AJ
6 months ago
Hi AJ!The Hitcase has a 170 degree wide angle lens that is attached to the Hitcase Pro. We have something in the works for other lenses, however nothing quite yet!
Phil
6 months ago
Why there is any replacement of Wide Angle/Macro Lens only for Hitcase Pro 5?
ryan
6 months ago
is the stickR mount really reusable?
Hitcase
ryan
6 months ago
Hi Ryan!The StickR adhesive is a one time use. If you want a StickR Adhesive Mount to be in various areas, I would suggest to purchase a couple extras!
Roland Gilead
6 months ago
Does the Iphone 5/5s case fit Iphone 5c's
Hitcase
Roland Gilead
6 months ago
Hi Roland!We will have a case coming out next month, specifically made for the iPhone 5c. The cases we have available now won't fit the 5c.
Brandon Shimkus
6 months ago
What do i need to mount on my paintball gun?
Hitcase
Brandon Shimkus
6 months ago
Hi Brandon!Depending on the barrel width, either the TubulR mount or RollR bar mount will work!
Kelly
6 months ago
Is the Hitcase Pro for iPhone 5/5S compatible with Spigen Glass.tR Slim? The screen protection is rated for .4 millimeter and I was concerned over purchasing it because of the risk of it not fitting in the Hitcase.
Hitcase
Kelly
6 months ago
Hi Kelly!While you can definitely use a protective screen, however the sensitivity is reduced a bit, specifically in the corners.
dean sprague
7 months ago
does the touch screen work under water or when fingers are wet?
Hitcase
dean sprague
6 months ago
Hi Dean!The touch screen under water has too much pressure on it, so you will use the volume buttons to take pictures as well as stop and start recording. With wet hands, you will just need to press a bit harder!
dean sprague
7 months ago
I want to mount the camera "upside down" under my handle bars not above. can I rotate the image?
Hitcase
dean sprague
6 months ago
Hi Dean!The images/footage should automatically rotate to be the right way up. If not, you can rotate in a post processing app or program!
Vlad
7 months ago
Hi. Can i use it in airsoft?
Hitcase
Vlad
6 months ago
Hi Vlad!If you mean Airsoft as the sport, we haven't tested it against an airsoft bullet. As long as the lens doesn't get hit, I can't see it being a problem!
bernard kerckhoffs
7 months ago
my hitcase cam is filled with water and how can i remove that?
6
bernard kerckhoffs
bernard kerckhoffs
7 months ago
and it is a hitcase pro for iPhone 4(s)
Ryan
7 months ago
What would be the best mount to attach my hitcase to a shotgun?
Brandy
7 months ago
Please Make this for the Galaxy S4 or other Droid Phones!
Hitcase
Brandy
7 months ago
Hi Brandy!Hitcase won't be going down the android road anytime soon. Thanks for thinking of us though!
sean
7 months ago
do you guys make this case for other phones? I'm interested in an xperia z1 but i am having trouble finding a case with specs similar to yours. (looking to get water proof to 10m or so to take it in the surf)Having the 2 dot charger port on the side of the phone working through the case would be awesome (so i don't have to remove it from the case)
Hitcase
sean
7 months ago
Hey Sean!We only make the Hitcase for iPhones at this time. Thanks for the interest and happy hunting!
marshall
7 months ago
Is there an iPod touch (5th gen) version or attachment coming?
Hitcase
marshall
7 months ago
Hey Marshall!We haven't made a Hitcase for iPod Touch. However, the iPod does fit into the Hitase Pro/5. The volume buttons aren't an exact fit. However, it does work for the purpose of photo/video and waterproofing.
Luke
7 months ago
Would love to know if the touch screen works underwater and if it is possible to take photos/water underwater?
Hitcase
Luke
7 months ago
Hi Luke!It is definitely possible to take pictures and video under water! You would take footage with the volume buttons. The touch screen doesn't work under water as there is too much pressure on the screen for the touch ability to work.
Ashik Hussain Mohammed
7 months ago
Hi its the app I am looking for long time.How to export videometer data like LAT LONG, TIme, Distance, etc to .csv or text file?Thanks
Kenfu
7 months ago
Is there a new case in the works that allows a phone to be charged while in the case? I want to be able to mount the phone on my motorcycle to listen to music but also keep it charged at the same time. I figure, if you can make an opening for the heaphones with the case on, why not the charging slot?
Hitcase
Kenfu
7 months ago
Hey Kenfu!Thanks for contacting us. We have thought about putting a charging port on the Hitcase, however putting more holes increases the chance of water getting through. I have brought this up with our developing team!
Nathan Myers
7 months ago
I put the slider side mount on my hit case for first time and now it won't release. Phone trapped inside. Any tips on getting the thing off?
Hitcase
Nathan Myers
7 months ago
Hey Nathan!Did you try pulling the trigger below the RailSlide? If you need more help contact store@hitcase.com
will
8 months ago
I'm getting a blue ring in my photos with the hitcase pro 4s. Whats up with that?
Hitcase
will
7 months ago
Hey Will,Blue ring you say? Contact store@hitcase.com with a few pictures, so we can help you out!
Robert Shackleton
8 months ago
can the wide angle lens be removed when not needed and still be watertight ?
Hitcase
Robert Shackleton
8 months ago
Hi Robert!The Wide angle lens is not removable from the Hitcase. We do have a flat panel option (without wide angle lens) that you can purchase on our website.
Dean Geldens
8 months ago
G'day everyone, I'm a boiler maker and a motorcyclist so I NEED a iPhone 5 case both for everyday workshop protection (dust and knocks) and for fast paced and sometimes wet outdoor action. (Been through 2 phones with "L*&#@roof" and definitely not happy)I would like the slimmer style of the Hitcase for everyday use but the wide angle lens of the Pro for action weekends.My question is with removing the wide angle lens on the pro (For everyday use in a pocket) is the case still going to be dust proof and shock resistant? Is there a flush mount lens that can be swapped into the pro for this purpose? I know I can buy the flat back for the pro but am worried I would break the hinges over time.Thank you for your replyDean
Hitcase
Dean Geldens
8 months ago
Hi Dean!Unfortunately the lens is not removable. The lens is a permanent fixture. You can purchase the flat back panel, as you said. There is no problem with removing one panel for the other. We haven't seen any hinge breakages from removing one panel to another.
Connor Kamp
8 months ago
Can you remove the lens on the hitcase pro 5?
Hitcase
Connor Kamp
8 months ago
Hey Connor,The lens is not removable, however we do have a flat back panel available. You can purchase it on our website, under replacement parts.
Johnny
8 months ago
iphone5c
Johnny
8 months ago
Hi Will your case work with IphoneC
Hitcase
Johnny
8 months ago
Hey Johnny,The iPhone 5c is bigger in width then the others, so our cases are not compatible with the iPhone 5c. We will be making a case for the iPhone 5c, it should be available closer to the Christmas holidays.
Isabelle
8 months ago
Hi, I just got my new Hitcase. It's great but I am wondering if there is a special way of taking the mounting piece off the orginal package?
Hitcase
Isabelle
8 months ago
Hi Isabelle,You just need to unscrew the thumb screw and the pieces will come off. you may need an 8mm Allen key to unscrew the thumb screw.
Jay
8 months ago
Does the flash still work when the case is on my iPhone?
Hitcase
Jay
8 months ago
Hi Jay,The flash does not work with the Hitcase, as it is covered by the lens. However, the iPhone 5 works amazing in low light.
Dale Clough
8 months ago
What's the overall dimensions of the HitCase with and iPhone 5 locked in?
Hitcase
Dale Clough
8 months ago
Hi Dale!Good question! Our dimensions for the Pro version is: 1.07" (including depth of lens) x 2.95" x 5.63".
Filip
8 months ago
Hi,I would ask you - how much is HITCASE PRO shockproof from the front side? Shoul I be worry about display if my iPhone fall from 2m (6ft) e.g. on the rock, some stones, ....? I can also fall down during shooting on bike - it is realy safe for the display?Thanke you for answer!
Hitcase
Filip
8 months ago
Hi Filip!While we do have a protective screen on our case, if you get a direct hit on the screen from a rock, etc. You may find a cracked screen. However taking a fumble down a rock bed should have no consequences to your device!
Kin
8 months ago
Does it mean I can only use it for at most 30mins underwater? such as scuba diving. How long can I use if I just want to swim with it? such as on beach or pool?Thank you.In addition, How fast can I post to hong kong?
Kin
Kin
8 months ago
Moreover, Can I put my 0.23mm glass screen protector on my iphone? It will be a problem if I have remove the screen protector every time put iphone in the hitcase. thzhttp://www.spigen.com/brands/a...
Hitcase
Kin
8 months ago
Hello Kin! The waterproof rating on Hitcase allows for continuous submersion for up to 30 minutes at a maximum depth of 10 meters/33 feet.Shipping to Hong Kong takes as little as 3-5 business days with the Express Shipping option.
Kin
Hitcase
8 months ago
Moreover, Can I put my 0.23mm glass screen protector on my iphone? It will be a problem if I have remove the screen protector every time put iphone in the hitcase. thank **Just curious, If I swim in a 3meters deep pool, how long can I use it under water? Could It be longer than 30mins?
Hitcase
Kin
8 months ago
Hi Kin!The screen protector can be used, however you may find that the touch screen isn't as touch sensitive as it would be without a screen protector.We strongly suggest 30 minutes underwater, and you can go up to 30 feet under water.
Jack
9 months ago
Is the only difference between hitcase and hitcase pro the lens?
PointofViewCameras
Jack
8 months ago
Hi Jack!Yep! The Pro has a wide angle, the other is flat!
lish
9 months ago
have you done tests with wind speed? i want to take the hitcase on a skydive. reaching speeds anywhere from 120-180
Hitcase
lish
9 months ago
Hi Lish!We have had our Hitcase in the hands of quite a few skydivers, with no problems experienced!
Matias
9 months ago
Can you remove the lens on the Hitcase Pro for iPhone 5? It seems like you should be able to do so since the 4 does but it doesnt specify. Thanks
Hitcase
Matias
9 months ago
Hi Matias!You cannot remove the lens on the Hitcase Pro/5, we changed the style of the lens on that case. We are now taking orders for Flat back panel Hitcases (no wide angle lens).
Cheryl Dimof
9 months ago
Will the case fully work with the dual flash on the new iPhone 5S?
Hitcase
Cheryl Dimof
9 months ago
Hi Cheryl,Because the camera was built directly next to the flash, the lens does cover it. You will get a glare using the flash and Hitcase together. We recommend to turn the flash off while using the Hitcase.
Damien M
9 months ago
I wonder if we still can use the flash of the camera with the case? Furthermore, is it compatible with the new flash from the iPhone 5S?
Hitcase
Damien M
9 months ago
Hi Damien!Because the flash is built directly next to the lens on the iPhone, our lenses cover it. Its best not to use the flash, as you will get an intense glare on your pictures.
CreeDys
9 months ago
loving this case good work.. just wanted to know what accsessory you would recommend to make the hitcasepro float? thanks
Hitcase
CreeDys
9 months ago
Hi there!We don't have anything for consumer quite yet, but something is in the works! Keep checking back!
CreeDys
CreeDys
9 months ago
or a ruff date of your own float for the pro 4..? ;)
Rick
9 months ago
I was wondering if you can use the touch screen under water and if not are you developing a case that could? I've tried a few different waterproof cases and none of the touch screens will work while wet. I need to wipe or dry the water off before I can swipe to unlock.
Hitcase
Rick
9 months ago
Hi Rick!Touch Screens will not work under water, Simply because there's too much water weight sitting on the top of the screen to allow touch sensitivity. Every foot of water you are submerged in, its about a pound of weight on the phone.However you can use your volume buttons to snap pictures, and to start and stop filming!
wafa
Hitcase
5 months ago
how i don't know still i tied but didn't know
Belinda
9 months ago
Hi, I just bought the iPhone c today and went to buy this case. But it dose t fit :-( the ringer buttons are constantly engaged due o being a different shape. Will you soon be bringing out a change in the rubber internal gasket to fit the c phone. Or should I just buy the current model and self modify?
Hitcase
Belinda
9 months ago
Hi Belinda!We haven't created a Hitcase for the iPhone 5c quite yet, so your best bet would to be return it and NOT modify it yourself, unfortunately its not water proof at that point and the warranty of the case would be voided. Contact our Customer Care department for return instructions.
willy
9 months ago
does this work for the Iphone 5C the new one (Color)
Hitcase
willy
9 months ago
Hey Willy!The Hitcase is not compatible with the 5C... YET! We are currently in the process of making a case for the iPhone 5C. It will available to our customers around the Christmas Holidays. Stay tuned!
thedickens
9 months ago
Is there a Hitcase for the iPhone 5 without the wide angle lens? I like the orig Hitcase but it only shows for the 4/4s
Hitcase
thedickens
9 months ago
Hey there,We are working on something, and it will be out soon! Keep checking back for updates!
mitch
10 months ago
will the case account for the new TouchID sensor on the 5S home button? I'm guessing it won't be able to...
Hitcase
mitch
9 months ago
Hi Mitch,There aren't any cases out there as of right now that allow you to use the finger print reader. You can however, swipe to the left and pull up the pass code!
melissa
10 months ago
Can you clarify? Is this a case that you can FULLY use your phone while it is in the case or a case that you need to take your phone in & out of to use and the case is just "protection?" I saw one comment that you CANNOT charge your phone while in the case, what else can you NOT do? I've heard the iphone screens are VERY delicate. What is the rating on this for this case? Thank you.
Hitcase
melissa
9 months ago
Hey Melissa!Like a hiking boot, the case was designed to be taken out when you're doing an activity. However, like the hiking boot, you can use it on an everyday use too!You can't charge your phone while in the case, lucky for you though it takes 3 seconds to open the case. That's about all you can't do with a Hitcase.In order to have the case still be responsive the ShockSeal has to be thin. We have replacement parts for ShockSeal, camera side panels, etc.!
Kelly
10 months ago
so I ordered the Hitcase Pro/4s & already received it, but now I'm planning on upgrading my phone to a 5s, is it possible to exchange the case I have to a Pro/5s?
Hitcase
Kelly
10 months ago
Hi Kelly!If the case is in good condition and is within the 60 return/exchange window, we can for sure exchange that out for you! Please contact us at Store@hitcase.com
Adi
10 months ago
My Iphone 5 turn off itself while charging it
Alderick DesRoches
10 months ago
Can you use it with a iPod touch 5th gen?
Hitcase
Alderick DesRoches
10 months ago
Hi Aldrick!You can use the iPod Touch 5th Generation in a Hitcase, but you need a shim to keep it in place. I would suggesting wedging a piece of cardboard in between. We won't be making a case specifically designed for a iPod though.
Orogard
10 months ago
Any plans. For case IPod touch 5
Hitcase
Orogard
10 months ago
Hi there!You can use the iPod Touch 5th Generation in a Hitcase, but you need a shim to keep it in place. I would suggesting wedging a piece of cardboard in between. We won't be making a case specifically designed for a iPod though.
aishaalthani
10 months ago
can i use all m gopro acsesories for it?
Hitcase
aishaalthani
10 months ago
Hi there!Yep! You can use all your GoPro mounts and accessories with the Hitcase, as we use the same threading.
TJ
10 months ago
Hi, does the camera flash still work while in the hitcase pro?
Hitcase
TJ
10 months ago
Hey TJ!The camera flash isn't compatible while inside the case.
Esteban
11 months ago
Where can I buy the hitcase pro 5 in LA
Hitcase
Esteban
11 months ago
Hello again, Esteban!We don't have any retailers in LA at this point!
Esteban
11 months ago
The camera flash works with the hit case ?
Hitcase
Esteban
11 months ago
Hi Esteban!The flash option isn't compatible with the Hitcase.
achea
11 months ago
is the flash available while in the hitcase
Hitcase
achea
11 months ago
Hey Achea!No flash option is available while in the case.
Mike
11 months ago
Hey what accessories would I need to get my hitcase attached to a kayak or helmet? Can I do that with what it comes with? will it go through rapids?
Hitcase
Mike
11 months ago
Hi Mike!With the purchase of a Hitcase, one StickR mount is included. You can attach that to a Kayak or a helmet. Best bet is to attach it to your Kayak or helmet about 24 hours before you go on your adventure to insure it is really on there! I would also suggest the ChestR as well!
Zach Cook
11 months ago
when will hitcase come to the galaxy s4?? I REALLY WANT ONE!!!
Hitcase
Zach Cook
11 months ago
Hi Zach,As we love every phone out there, We will only be iPhone compatible! Thank you for your interest though!
Biper
11 months ago
Hitcase plan to use different colors?
Hitcase
Biper
11 months ago
Hey Biper!Black is always in Fashion, so we will be sticking with that!
Bel Chris
11 months ago
can you use the macro lens for underwater photography too? (please say yes!!)
Hitcase
Bel Chris
11 months ago
Hey Chris!I am sure you can, you just need to get ultra close to the subject you will be shooting! Macro lenses work best a few inches away from what you are taking a picture of.
JarJar Binks
11 months ago
Are u going to bring out one for the iPod 5 in the future or will the iPhone 5 cove fit the iPod 5?
Hitcase
JarJar Binks
11 months ago
Hi there!We will be releasing a video next week on how to "hack" your Hitcase to work with 5th generation Ipod touch!
Dominic Corbeil
11 months ago
I just got in touch with the hitcase and i want to know... can i buy the wide-angle lens apart or do i have to buy the hitcase pro to have it ?
Hitcase
Dominic Corbeil
11 months ago
Hey Dominic!The Hitcase Pro comes with the wide angle lens, and we have replacements in case your lens gets scratched.
Jake
11 months ago
What is the front screen made of thin plastic like the life proof or something more like the atlas
Hitcase
Jake
11 months ago
Hi Jake!The ShockSeal is made out of a thin light weight plastic!
alex
11 months ago
Do i have to pick it up at the the post or does it the case arrive directly to my house
Hitcase
alex
11 months ago
Hi Alex,Your order will be sent to the address provided!
Alexis
a year ago
Just wondering how the Hitcase will adapt as new iPhone models come out. Will we need to buy a new Hitcase for a new model iPhone in the future?
Hitcase
Alexis
11 months ago
Hi Alexis,We hope that the new iPhone that comes out next will be the same size as the 5 (like the 3 and 3gs, 4 and 4s)... But it all depends on what Apple decides to do!
steve
a year ago
About how much time would it take the hitcase i ordered to arrive to france by express shipping
Hitcase
steve
a year ago
Hi Steve!It takes about 5 days to get to you!
Samuel Martin
a year ago
Does the Pro have a standard tripod screw? Do you know if it would fit into a Joby Gorillapod?
Hitcase
Samuel Martin
a year ago
Hey Samuel!The Tripod mount will definitely fit into the Joby Gorillapod!
Beth
a year ago
I took this snorkeling, case was brand new....unable to take pictures underwater. only able to videotape underwater, and would have to press the start button above water, go under, and then come back up above water to stop the video....
Hitcase
Beth
a year ago
Hey Beth!Because of the water pressure on the case, the touch screen is unresponsive. You can definitely take pictures and start/stop recording using the volume buttons!
Ainbjo
a year ago
Is Hitcase avaliable in any stores in Boston or New York city? Im here on vacation.
Hitcase
Ainbjo
a year ago
Hi Ainbjo!You can purchase the Hitcase in Manhattan at B&H Photography.
Tracy Doughty
a year ago
How do you remove the lense on a pro 4?
Hitcase
Tracy Doughty
a year ago
Hey Tracy!There is a dial you turn on the inside located where the lens is. You turn it to the right, but you may need a tool to open.. Its quite tough to open with your hands.
Oomie
a year ago
Can I use it underwater or have it frequently submerged for longer than 30 minutes, e.g. if I'm sitting out on the water waiting for waves or if I'm diving? Can I also take pictures underwater?
Hitcase
Oomie
a year ago
Hi Oomie!While we strongly suggest to have the case completely submerged for no longer then 10 meters at half an hour, we have tested it over night in water. Please use discretion.You can take footage (video and pictures) under water by using the volume buttons!
helen
a year ago
how do you put on the wrist strap?
Hitcase
helen
a year ago
Hey Helen!If you are looking at the touch screen, on the top left corner, there is a hole to wrap the wrist strap around!
Coop
a year ago
Ahh was purchasing and ran inti a problem. I'm in hopes you make it where you do not have to remove the phone from the case to charge, that defeats the purpose of a case majority of case wearing iPhone users break it when taking it out of the case for cleaning etc. if u make a port like the lifeproof case to charge, I'll be a definite buyer then, I like my phone clean specifically the screen, the more you open it the more dirt, lent, and what not get in, that's consistent cleaning. Just a small flaw you should work on!
Hitcase
Coop
a year ago
Hi Coop!Thanks for your suggestions! I will be sure to pass that information along!
Hitcase
Coop
a year ago
Hey Coop!Thanks for the suggestion, I will pass it along! We designed the Hitcase to be like a hiking boot. Yes you can always use it, however you only take it out when you need it. :)
Juanpo10
a year ago
Can i use a screen protector with this case? Or it would be less responsive? And can i use the secreen protector spigen glas tr with this case?Thanks
Hitcase
Juanpo10
a year ago
Hi Juan!While you may get a bit of less responsiveness, you can definitely use it!
Hitcase
Juanpo10
a year ago
Hey Juan!You can definitely use a screen protector. Like you said, however, it will be less responsive depending on how thick the protective film is.
Dolen
a year ago
Is there a hole for a wristband for that extra security?
Hitcase
Dolen
a year ago
Hey Dolan,We haven't created anything quite yet!
Sebastian
a year ago
If the case is totally waterproof, can I use my headphones and the water will not enter.
Hitcase
Sebastian
a year ago
Hi Sebastian!Great question! Although the Hitcase is fully water proof, opening up the port will lower the water proofing. If you are using it in the rain, totally okay. If you wanted to listen to music while catching some rays in the water, that may be a problem.I would suggest water testing it without your phone, having your headphones in the port.
Guest
a year ago
To what speed is the gopro mount tested? I mean the part fitted to the hitcase, not the suctionpart. I need it to be reliable up to 120mph for a couple of seconds on the outside of my trackday car. Thanks, Peter
Hitcase
Guest
a year ago
Hi there!No problem! The challenge is tightening the bolt so it stays straight up. You would need to use a 6" allen key!
Yvon
a year ago
I received my order and I would like to check it is what I'm supposed to order
Hitcase
Yvon
a year ago
Hey Yvon,Give us a call at 800-564-9401 to discuss your order!
Doron
a year ago
Can you use the Hitcase in salt and fresh water?
Hitcase
Doron
a year ago
Hey Doron!You can definitely use the Hitcase is fresh and salt water! Just wash it off, when you're done playing with the Hitcase in salt water!
rider01
a year ago
Hi, can you use regular gloves on the screen when using the hit case pro; or only 'naked' digits? thx,
Hitcase
rider01
a year ago
Hi Rider01,You will need to use those proper touch screen gloves!
Sean
a year ago
Curious how this case insulates against outside heat. I'm using my phone as a GPS right now and live in Arizona on my motorcycle (using a RAM mount). During the heat of the day (10:00am to 6:00pm) during the summer, my phone will often show the "temperature" warning.Does this help with insulation of outside heat sources any?
Hitcase
Sean
a year ago
Hey Sean!Great question!Unfortunately, the case doesn't stop the heat from getting into the phone. You will most likely to still be prompted to turn off your phone or get the warning message.
Chris
a year ago
Since the Hitcase is GoPro mount compatible, could I use it with the GoPro headband? And would you reccomend it (is it in anyway unsafe to do so)?
PointofViewCameras
Chris
a year ago
Hey Chris!You can definitely use the GoPro headband mount with the Hitcase. I would definitely also recommend it! It just may be a little awkward for your head!
RNBkK
a year ago
What comes in the BOX for the version PRO iPhone 5? I don't that specified on your website…
PointofViewCameras
RNBkK
a year ago
Hey Roland!Great question, its the same with all the other Hitcases! You get : [1] Hitcase Pro [1] GoPro® Compatible Railslide™ Mount [1] Tripod TiltR [1] StickR Mount [1] Wrist Strap [1] Additional Port Plug [1] Quick Start Guide Free Vidometer App for iPhone
DJS
a year ago
can you remove the lens for less bulk when not needed
Hitcase
DJS
a year ago
Hi!The lens is a permanent feature on the Hitcase.
Lauren Hohls
a year ago
is the hitcase pro sold at any stores or is it only sold via online?
Hitcase
Lauren Hohls
a year ago
Hey Lauren!We are hoping to get Hitcase into retail stores, but at this time in Canada we are only online. If you are in the States, or are traveling to the New York/ Manhattan area we sell to B&H photos, and they have Hitcase in store.
Giulio
a year ago
Can i use the flash whit Hitcase?
Hitcase
Giulio
a year ago
Hey Guilio!You can't use the flash while using the case. Simply put, the flash would bounce off the lens and increase a glaring on the lens which in turn would make your picture look like a big bright light.
Keith Maskell
a year ago
Do you have an approximate date-of-release for a belt clip? Your product looks better-designed than the Lifeproof case I've been looking at...
Vincenzo
a year ago
I work in Malaysia and i would like to buy a Hitcase Pro for iPhone 4S/4 can you ship it to Malaysia , Johor 81100?ThanksVincenzo
PointofViewCameras
Vincenzo
a year ago
Hey Vincenzo!Thanks for your interest, but we don't ship to Malaysia at this time!
Shay WHITHAM
a year ago
Hi there, I just purchased hitcase for iPhone 5, can I remove the lense and how?Thanks
PointofViewCameras
Shay WHITHAM
a year ago
The lens on iphone 5 cannot be removed. Sorry!
Alex Conforti
a year ago
Would the hitcase be good for taking video at the beach in the ocean, in a pool under water, or snorkeling?
Hitcase
Alex Conforti
a year ago
Hey Alex!Of course the Hitcase works great for under water, by the ocean, or snorkeling. Check out our Hit it video:http://www.youtube.com/watch?v...The under water video was filmed with the Pro/4 but the Pro/5 is even better!! Watch out for those videos, we will be posting them soon!
Shelly
Hitcase
a year ago
is the screen usable while underwater or just the buttons? i've only found one case that is able to do so thanks to a gel between the case and the phone screen
Hitcase
Shelly
a year ago
Hey Shelly!Using the volume buttons is the only way to take pictures under water, as there is too much pressure on the screen from the water!
Hitcase
Shelly
a year ago
Hi Shelly!The screen loses it sensitivity under the water, we suggest to use the buttons for picture and video taking.
SouthBay Trikke
a year ago
I haven't heard anyone ask about sound quality while recording. I want to record my voice and interviews along with the video. I have seen others that just dont do well?
Hitcase
SouthBay Trikke
a year ago
Hey!The sound quality is great! You can definitely talk and interview while recording. To get the best quality sound, you can always grab an external mic, like this one to really capture all the noises around you:http://pointofviewcameras.ca/3...
Drew
a year ago
Is the Hitcase Pro for iPhone 5 available in any retail stores?
Hitcase
Drew
a year ago
Hi Drew!Hitcases have made their way into a few retail stores across USA, and as well as a small office in Vancouver Canada (as well as Hitcase.com), but we will be hitting the retail shelves later this year!
Drew
Drew
a year ago
Also, are there any plans for a non-Pro version for the iPhone 5?
Hitcase
Drew
a year ago
Hey Drew, again!The Pro/5 is the only version we have available for the iPhone 5. Check out our Facebook page for updates.
David P
a year ago
Case looks good. I do not like the photos I take. The wide angle photos are to far off. I like wide angle at the same distance in a room. Can this be adjusted. Also, can the lens can be removed or adjusted? I am using the pro 5.Thanks, Dave P
Hitcase
David P
a year ago
Hello David!We are glad you like the case! By pinching your screen (zooming in and out) you can decrease the wide angle.The lens is attached to the Hitcase Pro/5. If you were to remove it, it would void the water proofing!
Andrew Scarella
a year ago
Can you tell me the approx. weight of the case? Thanks
Hitcase
Andrew Scarella
a year ago
Hey Andrew!The Hitcase is 113 grams!
Ebenezer
a year ago
Does the hitcase come in white ? That'd be cool
Mastercheif
a year ago
Where in austin can you purchase it
Hitcase
Mastercheif
a year ago
We are still expanding our retail network, if you can't find us locally you can purchase online from the Hitcase Store or other online vendors.
Johan Gavelin
a year ago
If I attach the StickR mount, will it be there forever or is it removable? And if I do can i use it again or is it out?
Hitcase
Johan Gavelin
a year ago
Hey Johan!The StickR Mount uses 3M VHB adhesive, this can be removed with heat (blow dryer) but re use is not recommended. We offer new replacement StickR bases here.
Augie
a year ago
Hi. 2 qstns:1) I am considering the Hitcase instead of the Hitcase Pro (for 4/4s) only because it is less bulkier. I don't like how the lens sticks out like that on the Pro, BUT, since you say the lens is removevable, does that mean the Pro will feel and look like the Hitlist (non-Pro) once the lens is removed? Is it still waterproof with the chunky lens removed?2) Why is it only waterproof for 30 minutes? can it stay longer underwater for more than 30 minutes?Thanks!
Hitcase
Augie
a year ago
Hello Augie,If you are wanting a slimmer Hitcase for your iPhone 4/4S, we suggest going with the non-Pro version. The Pro/4 models lens can be removed from the inside and the exterior will not change.30 minutes is our maximum recommended length of time for continuous submersion based on the waterproof rating Hitcase meets.
Ninjaman
a year ago
How do u connect charger to phone while in case
Hitcase
Ninjaman
a year ago
Hey Ninjaman,Hitcase is fully waterproof so you will need to take your iPhone out to charge it up.
dk
a year ago
what is the exact date and year the hitcase will be released?
Hitcase
dk
a year ago
Hitcase Pro is in stock and currently shipping for iPhone 5, 4S, and 4. We are also offering a non-wide version of Hitcase for iPhone 4S/4.
Elie Sebaaly
a year ago
if i have waterproof earphones, can i use them with the hitcase to listen to music while swiming?
Hitcase
Elie Sebaaly
a year ago
Hello Elie,With the audio port plug removed, your Hitcase will no longer be waterproof. You can however listen to music underwater when using your iPhone's external speakers.
Bal
a year ago
Hi there, is the 4s case available in any shops in the UK?
Hitcase
Bal
a year ago
Hi Bal,We don't have any direct vendors in the UK yet. We do however offer shipping to the UK for $18.99 with DHL.
katy
a year ago
can I take underwater pics with the hitcase
Hitcase
katy
a year ago
Hi Katy,You sure can. Hitcase is waterproof up to 33 feet for up to 30 minutes so you can shoot photos and videos underwater. Simply set your focus above water and use the + or - buttons to trigger your shutter.
Sabrina
a year ago
Will there ever be a hitcase for Ipad?
Hitcase
Sabrina
a year ago
Hello Sabrina, We can't say anything for certain, but we're always designing new products and have plans to expand Hitcase for use with other devices.
johnny
a year ago
is the flash hidden with the wide angle lens on?
Hitcase
johnny
a year ago
Hello Johnny,Yes, the iPhone 5's flash is covered when inside a Hitcase.
atom
a year ago
any plans for a floatation device? i plan to use it in the water quite a bit and would be sad if it fell in and was gone forever...
Hitcase
atom
a year ago
Hello Atom! We're currently working on our FloatR attachment to keep your Hitcase afloat! In the meantime, ensure the wrist strap is securely attached.
Matthew
a year ago
If I remove the wide angle lens, is there anything that goes in it's place to maintain the water resistance of the case?
Hitcase
Matthew
a year ago
Hi Matthew,For Hitcase Pro/5, the wide angle lens is permanently attached and removal would affect it's waterproofness. With the current version of Hitcase Pro/4, the lens can be removed from the inside and the lens cover will maintain the waterproof seal.
Shahar Meir
a year ago
hi, can i surf with the case? can i stick it to the board?
Hitcase
Shahar Meir
a year ago
Hi Shahar,You sure can. Hitcase is waterproof up to 30ft and can be attached to your sufboard with the StickR Mount.
Brian
a year ago
Is Hitcase able to accommodate iPhones with full skins or the 9ml Holy Grail screen protector?
Hitcase
Brian
a year ago
Hello Brian,Hitcase is designed to work best with a naked iPhone. It can be used with some screen protectors, but the touch sensitivity might be reduced.
Brigita
a year ago
hi, where to buy the case in Vancouver Canada? Tnx
Hitcase
Brigita
a year ago
Hello Brigita,You may purchase directly from us at our head office in Vancouver, BC. Please contact us by phone or email for our address and product availability.
Dan
a year ago
Hi, I've just ordered Hitcase Pro for iPhone 5, mainly to use while snorkelling - is the included wrist strap bouyant, or to put it another way, self floating? I've seen these on the market elsewhere..
Hitcase
Dan
a year ago
Hello Dan,The included wrist strap is a nylon strap and does not float the Hitcase. We're working on releasing a FloatR Mount that will keep your Hitcase afloat in case you let go.
Mark Miller
a year ago
A few questions, thank you:1) I can't find anything on your site that talks about the Hitcase Pro for the iPhone 5 being crushproof. A competitor of yours, the Otterbox Armor series for the iPhone 5, offers resistance to 2 tons of pressure -- what kind of pressure resistance does the Hitcase Pro for the iPhone 5 offer?2) Another person asked about using the Hitcase Pro for snorkeling, and you said it would work great since the case is designed for submersion in up to 10 meters of water. That's fine, but your FAQ's say that's only allowable for up to 30 minutes. So is the case no longer waterproof up to 10 meters below the water's surface after 30 minutes have passed? Don't know if it's different between the iPhone 4/4S and iPhone 5, but I'm mainly interested in the iPhone 5 version, although people with iPhone 4/4S's probably would want to know as well.3) Is the touch screen on the iPhone 4/4S/5 fully functional underwater with the Hitcase Pro? I watched a YouTube video demonstration of the iPhone 5 in the Otterbox Armor series, where the iPhone 5 in the case was submerged in water, but the touch screen functionality did not exist. I ask because if someone were to use the Hitcase Pro while snorkeling, using the touch screen is a big part of taking a picture with the iPhone.4) Will the Hitcase Pro for the iPhone 4/4S/5 withstand a drop from higher than 6 feet?Thank you so much, and sorry for so many questions. I'm definitely going to be buying a case like this for my iPhone 5, but before I shell out over $100, I want to make sure I'm getting the best case available, and so far, this looks like the one! :-)
Hitcase
Mark Miller
a year ago
Hello Mark,We'll try to get some more details specifics on pressure ratings. For now, the following should help to address most of your questions:Hitcase Pro for iPhone 5 is waterproof rated at IP68 and every unit is factory tested to 10m.Hitcase Pro/5 exceeds US Mil-STD-810F Method 516.5 testing for shock and can withstand drops from up to 2m.The capacitive touch screen on the iPhone 5 means that it will not respond when wet or underwater. To take photos underwater, you will need to use the + or - buttons.
Nazriel
a year ago
Tried to make a purchase. And it says there's an error processing due to my fmf settings. What's that?
Hitcase
Nazriel
a year ago
Hello Nazriel,This indicates that the payment is being blocked by our card processor. You may wish to contact us by phone to place your order if you continue to have this problem.
dwmonson
a year ago
If I remove the lens to shoot video without it does that let water into the case?
Hitcase
dwmonson
a year ago
The lens cover on the standard model is not meant to be removed and would render the Hitcase non-waterproof. The wide angle lens in the Hitcase Pro/4 model can be removed from the inside and the lens cover will maintain a waterproof seal.
RC
a year ago
I see that the Hitcase for the iPhone 5 is coming out in March. Any further details? I need to make arrangements for video recording of a trip that I will be on the 8th-11th of March. I'm hoping the release will happen 03/01/2013.
Hitcase
RC
a year ago
Hey RC,We don't have a solid date yet in March but are hoping to start accepting pre-orders shortly. You can sign up to our mailing list and Facebook to be one of the first to know!
Kurt Blum
a year ago
Hello,I already signed for the iPhone 5 version!! Most important for me is the mounting on a Mountain bike. Unfortunately your mentioned TubulR is still not available but am I right that I can connect the Hicase Pro with the StickR Mount to the GoPro stuff like the GoPro Ride Hero?
Hitcase
Kurt Blum
a year ago
Hi Kurt,We're still working on the TubulR Mount but there are other options for mounting Hitcase to your mountain bike. Since Hitcase is fully compatible with any GoPro Mount, you could use it with the Seatpost Handlebar Mount.
Joshua Clark
a year ago
will there be waterproof earbuds coming out for the hitcase
Hitcase
Joshua Clark
a year ago
Hey Joshua, There are waterproof earbuds and headphones already available on the market; however, Hitcase is no longer waterproof when the Audio Port Plug is removed.
emma jean
a year ago
wondering how the touch screen works in the case. is it still as responsive as a naked iphone?
3
Tyler
emma jean
3 days ago
Just got mine in yesterday. That was probably my biggest concern, and I'm really happy with the responsiveness. It's light years ahead of the life proof, you probably won't notice after a day. The only thing it doesn't pick up are excessively light touches, I give it a 10/10 on responsiveness.
Hitcase
Tyler
6 hours ago
Hi Tyler! Thanks for letting us know that you like the responsiveness of the Hitcase.
Hitcase
emma jean
a year ago
Hello Emma, Hitcase and Hitcase Pro use a special polycarbonate screen cover that maintains your iPhone's touch screen capabilities and sensitivity is almost the same as a naked iPhone.
runner
a year ago
Hi, I was wondering what your armband, or POWERBANDS are made of, maybe a description to please, thanks
Hitcase
runner
a year ago
Our Hitcase Powerbands are made of 80% Cotton, 12% Spandex and 8% Nylon.
Vy N
a year ago
the FAQ says that a TubulR Mount is available for motorcycles but I can't find it in the store. Can you help?
2
Hitcase
Vy N
a year ago
Hey Vy, We're working on having this available soon. Stay tuned to our Facebook page for the latest updates.
Doug
a year ago
I have a large video from the software, about 49 minutes. Unable to save to camera roll on the iPhone 4 due to space issues. Any ideas to retrieve the video off my phone?
Hitcase
Doug
a year ago
Hi Doug,Currently Vidometer does not have any other way to access the videos recorded to the app. The next version of the app will have iTunes File Sharing enabled. This will allow you to directly access all the videos recorded by the app from iTunes > Your iPhone > Apps > File Sharing. This version of the app will be available in the App Store next month - around the end of February.
Rayan
a year ago
Is there a Hitcase for the ipod touch 4th generation because I only have an Ipod touch
Hitcase
Rayan
a year ago
Hello Rayan, we don't have a Hitcase for iPod Touch but are hoping to release additional versions for other popular devices in the future.
ILikeHitcase
a year ago
Is there a Hitcase Pro for the Ipod touch 4th generation because I really want one but I only have an Ipod touch?
Hitcase
ILikeHitcase
a year ago
We're finalizing Hitcase for iPhone 5 and hope to have other models for a variety of the most popular devices in the near future.
tball
a year ago
Will this come with a belt clip?
Hitcase
tball
a year ago
We're working on more accessories for Hitcase and hope to come out with a belt clip soon.
Mark
a year ago
What is the camera lens made of for the regular hitcase WITHOUT the wide angle lens? is it glass, plastic, etc.?
Hitcase
Mark
a year ago
Hey Mark, the lens cover on the Hitcase is made of polycarbonate with anti-scratch and anti-glare coatings.
Ron Villanueva
a year ago
Any plans for iPod Touch 5?
Hitcase
Ron Villanueva
a year ago
Hello Ron, We're in the process of bringing Hitcase for iPhone 5 out to market first and are considering other popular devices for future models.
Sergio
a year ago
whether hitcase mount for iphone 4/s will be compatible with new hitcase iphone 5 cover?
Hitcase
Sergio
a year ago
Hello Gergio, Hitcase for iPhone 5 will use the same Railslide mounting system and be compatible with all current mounts.
tryit718
2 years ago
will you make a hitcase for the samsung gallaxy??
Hitcase
tryit718
2 years ago
We're currently working on a Hitcase for the iPhone 5 and plan to support other popular devices in the future.
alvin777
2 years ago
Hi. If the waterproofing fails and you were using it properly (you didn't open the earphone tabs for example), how will the iPhone 5 be replaced? With just the Hitcase no lenses or attachments, have you tried it to fit in your left jeans pocket without any problems taking in and out for calls? Jeans are the hardest to make a bulky camera be compatible with coz' it's tighter than dress pants. God bless and advanced Merry Christmas. Keep us in your prayers. Thank you.
Hitcase
alvin777
2 years ago
Our warranty does not cover your iPhone. We do however thoroughly testing your Hitcase for waterproofness before popping in your phone. Find out how here: http://www.hitcase.com/user-ma...Hitcase and Hitcase Pro can fit into a jeans pocket, but that all depends on how big your pockets are and how tight of style you wear.
alvin777
Hitcase
2 years ago
Hi. You have to put the Free Shipping worldwide higher up, that's so important (it's hidden at the bottom). That's good news. Which HitCase by the way will be compatible with my tripod, a Velbon CX 444. I'm planning to enter a film contest and will use a tripod, maybe there'll be some action. Which HitCase do you recommend for my needs? The shipping is absolutely free, no charge at all. Will be go directly to my doorstep or it'll pass through the postal office which would be bad because the postal office here is quite corrupt. My city is Las Pinas in Metro Manila, Philippines. How much would be the total cost if I order the HitCase Pro and how much for the non-pro version. Do you have deferred Citibank Paylite payment on your online one-click buy? How do I make deferred payments using my credit card. I also have Paypal. God bless,Alvin
Hitcase
alvin777
2 years ago
Hello Alvin,We're currently offering free worldwide shipping and deliveries may be sent either with DHL or the Postal Service. You can pay with Visa, MasterCard or PayPal.Both Hitcase and Hitcase Pro include a 1/4"-20 tripod adapter to work with most tripods. The Pro model has a wide angle lens to increase the field of view for photos and videos.
Jim
2 years ago
No iphone 5 Hitcase in time for Christmas this year I guess. Do you have any when it might be ready?
Hitcase
Jim
2 years ago
Hey Jim,We're aiming at a market ready Hitcase for iPhone 5 in February 2013.
Mark
2 years ago
since you said it could be used for everyday use, for me that would mean taking it out of the case at least twice a day, which is about 60 times a month and 730 times a year, how would the latches stand up to this? Also How long will this case last?(i mountain bike, surf, do triathlons, etc.)
Hitcase
Mark
2 years ago
Hello Mark,Hitcase is built to last and can stand up to most situations including biking and surfing. Hitcase has made to be easy to open for quick access to your iPhone and the latches are designed to keep everything secure even if you open the case multiple times a day.
Mark
Hitcase
2 years ago
you still didn't answer my question though how LONG will the latches stand up to this?
Hitcase
Mark
2 years ago
Hey Mark, All of us here have dropped our Hitcase and Hitcase Pro many times, some more than others (into the hundreds of times) without damaging the latches. If you do break a latch however, we'll be happy to send you a replacement under warranty.
Anthony Jordan
2 years ago
Will there ever be a Hitcase for iPad?
Hitcase
Anthony Jordan
2 years ago
Hey Anthony, we're still working on Hitcase for iPhone 5 but hope to expand to other devices after that.
Anthony Jordan
Hitcase
2 years ago
That sounds awesome.
Terry J
2 years ago
When I transfered the video to photo and transfered the vido to my PC the image is upside down is there any way to flip the video
Hitcase
Terry J
2 years ago
Hey Terry,The upside down video is due to the way iOS records video. While your iPhone knows which way to playback the video, some computer programs play the video upside down.To fix this, you can use Windows Movie Maker or use Freemake Video Converter.We are planning on adding the ability to flip upside down videos within the Vidometer app.
Sodasyphon
2 years ago
Hi, Does the lens move to fixed focus (do you have an app to achieve this?) or does it continually try to focus?
Hitcase
Sodasyphon
2 years ago
Hitcase Pro has a fixed wide angle lens. The iPhone camera app will automatically focus and adjust exposure, you can tap any area of the screen for manual focus or tap and hold to lock the focus and exposure.
Esh
2 years ago
Does it work with the Iphone5?
Hitcase
Esh
2 years ago
Hello Esh, We'll be coming out with a Hitcase for iPhone 5 soon. You can sign up for updates here: hitcase.com/iphone5
Zach Bear Zielinski
2 years ago
Which Iphone is the Hitcase designed for? The 4 or 5?.....Both?
Hitcase
Zach Bear Zielinski
2 years ago
Hello Zach,This version is made for the iPhone 4/4S. We're working on a Hitcase for iPhone 5 right now. You can sign up for updates here.
ERDocOps
2 years ago
How do you initiate video recording? To compete with GoPro and Contour, etc, this product has to allow for one handed and blind initiation of video recording without removing it from its mount.
Hitcase
ERDocOps
2 years ago
If you use the iPhone Camera App, you can use the - or + button start/stop recording. You can still access your iPhone's screen while inside Hitcase plus we've made it quick to remove the RailSlide Mount if you need to pop it off your helmet for any reason.
Serge
2 years ago
Hi there!I'm planning to go snorkelling and wanna use Hitcase. Will it survive?And also is there any chance to attach a float wrist strap to Hitcase just not to loose my iPhone?
Hitcase
Serge
2 years ago
Hello Serge, Hitcase is rated waterproof up to 10m and should work great for snorkeling. We include a wrist strap that can be tethered to the Hitcase but you could also attach a floatation device for added security.
Oliver Wolffe
2 years ago
This looks like a brilliant product! Do you have any future plans to create a case for the Samsung Galaxy S3?
Hitcase
Oliver Wolffe
2 years ago
Hello Oliver,We're working on a case for iPhone 5 at the moment with plans to expand the line to other popular phones the future.
Ian
2 years ago
I currently use a Lifeproof case, but the speaker/mic quality is aweful. People I call say it sounds like I'm underwater, and the speaker vibration rattles the case, causing unpleasant distortion. Totally willing to spend for something that works. How are calls with Hitcase?
Hitcase
Ian
2 years ago
Hey Ian,Calls are possible with Hitcase. We recommend that you pop the bottom latch for improved audio or when using speaker phone, or remove the audio port plug in connect your headphones.
Jorge
2 years ago
Does the hitcasepro leave a space for the built in flash? I would like to make videos in dark spaces and still be able to use the case.
Hitcase
Jorge
2 years ago
Hello Jorge,The lens cover is made to allow the camera and flash to work but will cause flash glares as it reflects off the lens cover.
Austin
2 years ago
I airsoft, (similar to paintball only with small plastic BBs) the bbs are coming at you at about 300-400 feet per second, i would love to get in game action shots. can this case take the abuse?
Hitcase
Austin
2 years ago
Hey Austin, Hitcase is meant to take abuse and should be suitable for airsoft. Just try to avoid any point blank shots though!
NoahH
2 years ago
How is the protection against a direct hit to the screen?
Hitcase
NoahH
2 years ago
Hello Noah,Hitcase has high surrounding edges of tough polycarbonate around the screen and drastically reduces the chances of a direct contact. We also cover the screen with a semi-rigid protector, which helps to spread the load of the impact across a wider area. While we can't cover all eventualities, and like with any impact it depends on how concentrated the force is over how large an area. We can say that with a Hitcase on your iPhone, you are drastically less likely to have a direct hit on the screen, or a "jerk" or "shock" event that would damage the screen or back of your iPhone, then using an iPhone without. Combine the fact that Hitcase is so easy to use, unlike many competitor products out there, you're more likely to have your iPhone in a Hitcase when you need it in the first place, and we think we've got a great solution for you.
a_dutzy
2 years ago
well the app is off....the speed says 117 mph and the app says 125
Hitcase
a_dutzy
2 years ago
Vidometer uses the iPhone's built in GPS chip to determine speed and elevation. The GPS calculated speed will not be as accurate as your car speedometer. The Vidometer team is working hard to improve the GPS calculated speed by supplementing the GPS sensor data with accelerometer sensor data. Stay tuned, it will be in one of the future updates.
Gerard143
2 years ago
Omg this is so sick ! finally someone made this. Screw go pro
Angel
2 years ago
Will the flash still work with the case on? Can't tell if its from the pics
Hitcase
Angel
2 years ago
Hello Angel, we don't recommend using flash inside of Hitcase as it reflects on the lens cover.
Alex
2 years ago
Will you be making these cases in other colors?
Hitcase
Alex
2 years ago
Hey Alex, that will all depend on the requests we get for other colors.
J-M
2 years ago
How wide this wide-angle lens is? I mean is it 150 or 170 degrees?
Hitcase
J-M
2 years ago
Hello JM, With the iPhone 4S and our Vidometer App, you can achieve a field of view that is 2x wider than the iPhone's native lens. That works out to about 76°.
MBiking
2 years ago
Do you guys have, or plan on developing, a bike mount for mountain/road bicycles?
Hitcase
MBiking
2 years ago
Yes, we're busy working to release additional mounts soon. Stay tuned.
Jules 'Tkindt
2 years ago
When can i buy the hitcase for iphone5 ? Will it be before chrismas? Does it come with anny mounts?
Hitcase
Jules 'Tkindt
2 years ago
Hello Jules,We're aiming to have Hitcase for iPhone 5 available by mid-December but that might change depending on the manufacturing process. You can sign up to receive updates at: http://www.hitcase.com/iphone5
jules 'tkindt
Hitcase
2 years ago
i really would like to have it for christmas ,when can i see some reviews of your product?
Hitcase
jules 'tkindt
2 years ago
Hey Jules, we're hoping to have Hitcase for iPhone 5 available by Christmas but our focus is to have everything dialed in 100% to be market ready, even if that means a later release.
Andrew
2 years ago
What is the screen cover made of? I've been looking at the Taktik case which has an option to have a layer of gorilla glass installed in the case instead and really find that appealing, and I don't really see any mention of what that part of the HitCase is made from.
Hitcase
Andrew
2 years ago
Hey Andrew, the screen cover is made out of a special silicon and high grade polycarbonate.
seth
2 years ago
will you be making a hitcase for the ipod touch?
Hitcase
seth
2 years ago
Hey Seth,We're working on Hitcase for iPhone 5 at the moment and are looking into releasing versions for other devices in the future.
Marcos
2 years ago
Can you access the earphone jack without compromising the seal? And is there a bicycle handle bar mount?
Hitcase
Marcos
2 years ago
Hello Marcos,We've designed Hitcase with a removable audio port plug. This does affect the waterproof seal, so you won't want to go underwater without the plug in place. We'll be offering our MotoR mount to fit a most sizes of handle bars. We'll have this available for pre-order soon.
jeremiah
2 years ago
when is the hitcase going to be available for iphone 4s?
Hitcase
jeremiah
2 years ago
Hi Jeremiah, you can pre-order Hitcase and Hitcase Pro for iPhone 4S right now. We'll begin shipping the first batch within a week.
Harry
2 years ago
I was wondering If the hitcase pro can zoom in or out and also when you take a picture will it look closer
Hitcase
Harry
2 years ago
Hello Harry. The wide angle lens on the Hitcase Pro will effectively double the field of view for your photos and videos. This will make objects appear slightly smaller. If you use your iPhone's built-in camera app, you can use the digital zoom feature when taking still photos.
Anonymous
2 years ago
How is it Waterproof if you are able to hear through the earpiece on the front?
Hitcase
Anonymous
2 years ago
We've tested Hitcase to be waterproof for up to 10 meters for up to 30 minutes. You can hear through the regular ear piece, though in noisy environments, you might want to use a headset or pop your phone out to hear things a bit louder.
Edward Nelson
2 years ago
So do you have access to the front of the iPhone?
Hitcase
Edward Nelson
2 years ago
Hi Edward, you have full access to view and touch the screen on your iPhone while inside Hitcase.
RYAN
2 years ago
Wondering how much the hitcase will be. i was going to buy an otterbox defender for my iphone5 but if there isnt much price difference id like to go with this one.
Hitcase
RYAN
2 years ago
Hello Ryan. We haven't finalize pricing yet, but expect it to be around the same as Hitcase and Hitcase Pro for iPhone 4S/4.
Scott Janssen
2 years ago
You guys seem awfully proud of the back of the case. Hard to see what the front looks like except for some quick shots in the video.
Hitcase
Scott Janssen
2 years ago
Hey Scott! Check out our Facebook page to see more of Hitcase.
Brett
2 years ago
I see you can do typing fine, but can you use the phone like a phone and make calls, talk, and listen clearly while in the case?
Hitcase
Brett
2 years ago
Hey Brett, yes you can still use your iPhone for voice calls while in Hitcase. The speaker may be a bit muffled but is still audible in quiet environments. For better audio, you can plug in your headset, pop the bottom latch to use speaker phone, or quickly and easily remove your iPhone if needed.
Rafenix
2 years ago
Hi, can I use the hit case pro with a gopro bike mount? And have you maybe a date to know when you will have the "scuba hit case"?Thanks
Hitcase
Rafenix
2 years ago
Hi Rafenix, our RailSlide mount is compatible with all GoPro mounts including the Handlebar Seatpost Mount. No ETA on a scuba case, but we'll be working to bring you more models of Hitcase in the future.
Joshua
2 years ago
Is there some sort of coating on the outside of the case like a silicone or rubber or is it a smooth plastic? I have a latex allergy and would be interested in a case for sure but couldnt if it has a soft coating. ? Thanks
Hitcase
Joshua
2 years ago
Hey Joshua.There is no coating on the exterior of the case. It's made of polycarbonate with a slight texture.
Jordan
2 years ago
Hi there I just wanted to know if the Hitcase Pro for iPhone 5 will be able to play music underwater?
Hitcase
Jordan
2 years ago
You can play music while your iPhone is in Hitcase, but the speakers will be somewhat muffled. For clearer audio, we recommend popping open the bottom latch, at which point it will no longer be waterproof.
christopher moore
2 years ago
hi, is it surf tested?, i.e could it be used whilst surfing? with a gopro board mount?
Hitcase
christopher moore
2 years ago
Hello Christopher :) We haven't had a chance to take Hitcase out on a surfboard yet, but we've pressure tested Hitcase to be waterproof up to 10m so it's up to the challenge.Hitcase and Hitcase Pro both come with our GoPro Compatible Railslide adapter so you can use it with any mount from GoPro.
waycokidtravel
2 years ago
I'm trying to understand what you get when you buy the StickR mount. Is it a one shot deal? As in, you buy a StickR mount and you get one star shaped device to adhere to something and that's it?
Hitcase
waycokidtravel
2 years ago
Hitcase Pro includes one StickR Mount, and you can purchase replacement StickR Mount Bases that will be available in 2-packs shortly.
JS
2 years ago
Does the Hitcase come with the Macro lens or is this an optional item for future purchase?Does the lens have a cover to protect it from scratching when you are not taking pic/video
Hitcase
JS
2 years ago
Hey JS, the Wide Angle Lens in Hitcase Pro/4 is made up of both a Macro and Wide Angle Lens. So you can remove both entirely or use just the Macro Lens for up-close shots. The optical lens is protected by the lens cover on the outer case and is padded on the inside where it meets your iPhone.
Charlie
2 years ago
does the hitcase or hitcase pro come with a belt clip or can one be ordered?
Hitcase
Charlie
2 years ago
Hello Charlie, we have a ton of mounting accessories in the pipeline and are working on releasing a belt-clip soon!
Conrad Tremblay
2 years ago
JUST WANNA KNOW IF THE WIDE-ANGLE LENS ON THE HITCASE PRO IS REMOVABLE TO TAKE CLOSE PICTURE
15
Hitcase
Conrad Tremblay
2 years ago
Hey Conrad. It sure is. With the Hitcase Pro/4, you can remove the Wide Angle/Macro Lens to use the camera's standard field of view, or use the Macro Lens for close-up shots.
2
Charlie
Hitcase
10 months ago
How do you remove the lens? There doesn't seem to be any documentation and I don't want to force it.
13
CloserToTheAction
Hitcase
2 years ago
How about adding a telephoto lens option? All the "Add On" lens makers don't seem to want to (or can't) make a telephoto lens. I'd rather have the telephoto option than the macro...
alif
CloserToTheAction
5 months ago
so u have to look for Optrix PhotoPro X for fancy lens.
Hitcase
CloserToTheAction
2 years ago
Thanks for the suggestion, we appreciate your feedback. We'll submit this to our product development team for consideration.
willy
Hitcase
9 months ago
does this work for this Iphone 5C the newest one ?
waycokidtravel
2 years ago
This case definitely is one of a few I have considered, but I can't find any information on your site for either case style regarding 'shockproof'. Shockproof (drop proof, whatever...) up to 6'? 20'? 45'? Also, to get a good idea of just how thick this case is, it might be a good idea to have photos of it next to an iPhone, closed, then open.
Hitcase
waycokidtravel
2 years ago
Your iPhone is fully protected by our ShockSeal and Shockpad. In our latest test we did over 30 drops ranging from 3' to 6' onto bare concrete surfaces. All these drops were done on the same unit and the iPhone survived without a scratch or power interruption. The case measures 16.8mm thick when closed.
waycokidtravel
Hitcase
2 years ago
What about the thickness for the iPhone 5? Is there a link on this website that shows dimensions for each of the cases? - right now the iPhone 5 Depth is 7.6mm.
Dante
2 years ago
If this were to be used as an everyday case, is there a belt clip option?
Hitcase
Dante
2 years ago
Hello Dante :) Hitcase can be used as an everyday case and we plan to launch additional accessories including a Belt Clip in the upcoming months.
Rancisco
2 years ago
Can the railslide mount system be use for motorcycling? . With the vibration and speed of the motorcycle and the off center design of the mount, it looks like itwon't hold up.
3
Hitcase
Rancisco
2 years ago
Hey Rancisco. With the Railslide mount locked in place, the mount attachment is just off center and it's strong enough to hold up in almost any situation. We'll be releasing some heavy-duty mounts for extreme use in the coming weeks.
Chippie
2 years ago
I can use Go Pro Chest Mount Harness with Hitcase?
Hitcase
Chippie
2 years ago
Hi Chippie, Hitcase and Hitcase Pro both come with our GoPro® compatible Railslide mount that allows you to use Hitcase with any GoPro mount. We'll be coming out with our own ChestR mount that provides more adjustment capabilities!
kyle
2 years ago
is the charging port accessible when the case is on? or do u have to take it off to charge?
4
Hitcase
kyle
2 years ago
Hey Kyle, you will need to take your iPhone out of Hitcase to access the 30-pin or Lightning charging connector, but we've made it easy to get your phone in and out of Hitcase so you can take it out when you need to :)
Kevin
Hitcase
2 years ago
As someone who is rough of my stuff because of work, a charging port would make this product A LOT more appealing to me, as I need to charge my phone when I'm driving on (very, very) rough roads, or in the back of armoured vehicles
David
Kevin
a year ago
I agree
roy
Kevin
2 years ago
this case is ment for video/ect... dont be too upset!
2
Ron
2 years ago
Are you also planning a diving housing anytime soon? Or do you see any possibility to make it withstand a depth of 20m-30m?Kind regardsRon
Hitcase
Ron
2 years ago
Hello Ron, we have plans to come out with additional versions of Hitcase in the future which may include designs for deeper underwater use. For our first two models, we've rated the case to 10m.
F
2 years ago
Hi hit case, will like to know the dimension of the casing of the pro version, please advice
Hitcase
F
2 years ago
Both the Hitcase and Hitcase Pro measure 135.8mm x 80mm x 16.8mm. The wide angle lens on the Pro version sticks out 9.8mm and has a diameter of 25mm at it's outer edge.
mds
2 years ago
How easy is it to remove the phone from the hitcase? I want something that I can use when being active and not have to worry about the phone, but I don't want a case for every day use. I would probably put the phone in and take the phone out of the case daily.
Hitcase
mds
2 years ago
Hey MDS! We've made it really simple to get your iPhone in and out of Hitcase. Just pop open the 3 latches with your thumb, open it up and your phone easily comes out. Drop your phone back in and close the latches and you're set. No tools required and unlike silicone shell cases, our hard-bodied Hitcase won't lose it's shape!
JC
2 years ago
Just to confirm... You can easily type with the case closed? With the case on, can you use any Lightening adapter-30 pin with the case? You don't need a special connector to use headphones? Can you use any brand of headphones?
Hitcase
JC
2 years ago
Hey JC. The touch screen is fully responsive in a Hitcase, so you can still send texts and emails, browse the web, and use your favorite apps. The audio port plug can be removed so you can connect your headphones. As long as the input plug's diameter is no wider than 6.3mm, it can be connected. To access the 30-pin or Lightning connector, you will need to take out your iPhone. That's why we've made it super easy to get your phone in and out of Hitcase!
jerry
2 years ago
How does the StickR mount attach to a helmet? Does it mount in front above the eyes or does it mount on top?
2
Hitcase
jerry
2 years ago
Hey Jerry, the StickR mount attaches with 3M VHB on a curved 8-point star base. This can be stuck on to either the top or front of your helmet.
jp
2 years ago
is the release time mid-October for iphone 5? or will it be available for pre-order sooner?
Hitcase
jp
2 years ago
Hi JP, We are not taking any pre-order for Hitcase for iPhone 5 yet. But we are working super hard on having it out soon!! If you want to be notified when it is available, you can sign up to be notified at hitcase.com/iphone5.
jp
2 years ago
Thanks!!! Is mid October the Pre-order time or is it available to order now?
Hitcase
jp
2 years ago
HI JP, You can order right now and take advantage of the special pricing. We start shipping in mid October. This is for the iPhone 4 and iPhone 4S.
jp
2 years ago
What is the difference of the picture of the hitcase and the hitcase pro?? Also is the lens in the hitcase pro a weak point if it were to be dropped on that side??
2
Hitcase
jp
2 years ago
Hi JP, the lens cover on the Hitcase/4 does not affect the iPhone camera. The Hitcase Pro/4 has a wide angle lens to double the field of view. This can be removed or switched to the macro lens for close up shots. Both cases have passed all of our drop tests.
jp
2 years ago
is the hitcase optimal for everyday use or is overheating inside the case a problem??
Hitcase
jp
2 years ago
Hi JP,We have done hundreds of hours of testing and your iPhone will never overheat inside the Hitcase.You can definitely use the Hitcase as your everyday case - that's exactly how we use it.
Mike
2 years ago
the website says that the hitcase comes standard with a Stick R mount.Does that mean it's included, and if so, could I mount it on a Motorcycle helmet?
Hitcase
Mike
2 years ago
Hi Mike, yes Hitcase Pro comes with a StickR mount in the box. It's ideal for helmet mounts and other flat surfaces. Hitcase standard comes with a tripod adapter. They both come with Railside mounts.